People want to be heard. Listen to your clients, even when they're upset. Don't make excuses or anything, just let them talk. They mostly just want to be heard. Once they're calm, you can solve the problem.
Some books you loved when you were a toddler: Alexander and the Terrible, Horrible, No Good, Very Bad Day, Horton Hatches an Egg, Room on the Broom, Gruffalo.
Led Zeppelin, Queen, The Who, Lynyard Skynard. Listen with headphones, listen alone, listen with friends. So many more good bands but if you start with these you’ll be well on your way.
“The Guy in the Glass” poem by Dale Wimbrow_______
When you get what you want in your struggle for pelf,__
And the world makes you King for a day,___
Then go to the mirror and look at yourself,___
And see what that guy has to say.
____
For it isn’t your Father, or Mother, or Wife,____
Who judgement upon you must pass.
The feller whose verdict counts most in your life____
Is the guy staring back from the glass.
He’s the feller to please, never mind all the rest,
For he’s with you clear up to the end,
And you’ve passed your most dangerous, difficult test
If the guy in the glass is your friend.
You may be like Jack Horner and “chisel” a plum,
And think you’re a wonderful guy,
But the man in the glass says you’re only a bum
If you can’t look him straight in the eye.
You can fool the whole world down the pathway of years,
And get pats on the back as you pass,
But your final reward will be heartaches and tears
If you’ve cheated the guy in the glass.
There are all kinds of ways people end up destroying their lives in an attempt to cope with fear, loneliness, stress, grief, boredom or anxiety, etc.
A few: Drug/alcohol addiction, gambling, shopping/ spending addiction, hoarding, sex addiction, fundamentalism/ extremist politics, workaholics, deadbeats.
Nobody starts out trying to be an addict or a nut. It happens when you continually choose to avoid dealing with the pain or anxiety you’re feeling. Choices become habits. Habits can form addictions.
That’s why it’s SO important to find healthy ways to deal with difficult feelings or situations. What makes you feel better when you’re upset? A shower, a run, music, a game, friends, quiet time, being outdoors ... There are lots of ways to take good care of your spirit. Keep choosing them. Ask for help when you’re not able to make good choices on your own.
Put together a PowerPoint project outlining addiction: substance, gambling, shopping, hoarding, eating, etc. Have them so the research and put it together. Discuss. Reward its completion with a fun activity or trip.
Sometimes I think the best way to take care of them is to teach them to take care of others: Littler kids, sick or disabled, those who’ve been left out.
They can shower themselves if you install a hand-held shower head and install a suction cup wall-mount shower head holder lower on the shower wall. It’s easy to do and very cheap. They love it!
“1883” Season 1 episode 6 has one of my favorite scenes about grief. “When you love someone you trade souls with them. Part of them lives in you and part of you lives with them. When they die, part of you dies with them. But a part of them lives in you.” Beautiful thought.
What does it mean to grow up? Sacrifice- When you put someone else’s needs before your own. Responsibility- When you can be counted on to do what’s right and also to do what has to be done. Trustworthiness- You keep your word.Sincerity - You are true to yourself and don’t pretend in order to fit in. It’s about choices and actions and deciding what you value and then building a life around those values.
Failed?
Lift yourself up, or live there.
You know the work you need to do, be it physical, mental, emotional or spiritual, etc. So do it. Do the work.
The only bitterness in failure comes from not having the guts to get back up again.
“Take the risks. Make the big moves, even if they’re small moves. Forge ahead with your lives in any and every direction that moves you. I’m asking you to be fearless.” - Rebecca Pearson (character from NBC tv drama ‘This Is Us’)